Returns

We accept returns within 30 days of purchase. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• A receipt or proof of purchase is required.

Returns will not be accepted if:

• The item is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error.
• The return is initiated more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we will notify you via email regarding approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
• Sale items are non-refundable; only regular-priced items are eligible for refunds.

Exchanges

We will gladly replace items if they are defective or damaged. If you need an exchange for the same item, please email us at kara@storytimetoys.com.

Shipping for Returns

To return your product, please mail it to:

Remix Logistics
1130 Military Rd. Buffalo, NY 14217
Phone: 1-716-220-7990

• Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted.
• The time for an exchanged product to reach you may vary based on location.
• For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

For any further questions, please contact us at kara@storytimetoys.com.